Recent Nominations...
Here is just one good thing that people are saying about the employees of Scottish Power...
Call received from Mrs Wakxxx. a/c 47692xxxxxx praising ScottishPowers Meter Liaison staff for their excellent customer service. Mrs Walxxx has just transferred from BG to ScottishPower and stated if she had known we had such ex...Read More
Recent Nominations
Graham Forrester | Operations
| Submitted By Jillian Hunter 12th May 2013 | |
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| After experiencing high running costs with a newly-installed heating system, I contacted Scottish Power regarding possible tariffs etc. I was put through to what I believe is your energy advice department for further help, and have had extremely good customer service from a gentleman called Graham... | |
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Louise Harvie | Prepayment
| Submitted By on behalf of customer 9th May 2013 | |
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| Miss ******'s support worker called regarding acc, customer had been away from home and there was a debt on meter, Nick the support work was most impressed with Louise's service as she kept in touch with him over 2 days to ensure customer back on supply and also gave hardship as Miss ***** will get ... | |
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Graham Forrester | Operations
| Submitted By Emma 8th May 2013 | |
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| Graham was extremely helpful when I asked for help on how to reduce my energy consumption. He noticed a discrepancy in my usage and offered advice on how I can fix this. I feel he has went beyond his job as my situation is not within his department (energy efficiency department). I also contacted an... | |
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Lynn Graham | Direct Debit Operations
| Submitted By Alan Warr 8th May 2013 | |
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| I am quite happy with the detailed explanation given to me by email as I was not available for a phone conversation | |
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Phil Geldart | Domestic Cash & The Monthly Product
| Submitted By Stephen Price 8th May 2013 | |
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| I had an issue with a very high account balance on moving out of a flat I held for a year. Phil was assigned to this investigation and we have reached a satisfactory conclusion. The main reason I would like to nominate Phil is that he has consistently delivered timely updates, kept me fully infor... | |
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Graham Forrester | Operations
| Submitted By Pat Disley 7th May 2013 | |
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| I would like to thank Graham for the way he handled my call 4 or 5 previous telephone calls no one listened to my concerns about my bill and we were about to change supplier but Graham has been very helpfull and is trying to sort out what is wrong. thank you again Graham | |
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Natalie Brown | Domestic Cash & The Monthly Product
| Submitted By on behalf of the customer 7th May 2013 | |
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| for feedback which came directly from a customer, following an compling to correspondence complaints. Complaint was regarding a missing payment. The customer was delighted with the patience and time Natalie took to help resolve the complaint. "That's great news. Thank you so much for your assistan... | |
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Marie Reid | Domestic Cash & The Monthly Product
| Submitted By on behalf of customer 7th May 2013 | |
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| The manner in which my complaint was handled, particularly by you/your team on email, has been smooth and your efficiency has been appreciated. | |
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Denise Owens | Business Customer Operations
| Submitted By Angela 3rd May 2013 | |
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| SME Insolvency Department Friendly fast advice and help | |
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Jayne Hughes | Domestic Cash & The Monthly Product
| Submitted By on behalf of customer 1st May 2013 | |
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| Email received from customer: Dear Jayne, Good morning, apologies for my late response ... I just wanted to say, sincerely, many thanks for the professional and exacting way you handled my issue with Scottish Power after a somewhat unpleasant start to the communication my confidence after taking ... | |
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Andrew McEwan | Business Customer Operations
| Submitted By Carole Chalmers 1st May 2013 | |
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| I have spoken with various people to try and solve my issues with my reconnection. Andrew was super helpful and really knew what he was doing and clearly understood Scottish Powers business streams unlike the other three people I spoke with. Good job! | |
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Karen Montague | Prepayment
| Submitted By Mathew Reynolds 1st May 2013 | |
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| Excellent service by karen. Karen kept hold of query and followed it through to completion and could not be any happier with the experience Karen has given. spoke to team manager to praise agent | |
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Lisa Burgoyne | Domestic Cash & The Monthly Product
| Submitted By on behalf of customer 1st May 2013 | |
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| Call taken from Mrs xxxx today who wanted to praise Lisa for her excellent customer service. She said that she had had ongoing problems with Scottish Power & was phoning today to complain. She said that Lisa had taken the time to listen to her & had solved all her previous issues. She said tha... | |
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Dora Glomsda | Direct Debit Operations
| Submitted By Patrick J Cronin 29th Apr 2013 | |
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| My nomination is Dora Glomsda, who has dealt with my complaint in a very friendly and professional manner. | |
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Renee Healy | Direct Debit Operations
| Submitted By John Laverty 29th Apr 2013 | |
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| Renee healy. After receiving poor service from one of your employees when I phoned Renee couldn't have been more helpful She sorted my problem with speed and efficiency. Very pleasent and a lovely lady. | |
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Lesley Dobbs | Direct Debit Operations
| Submitted By David Billingsley 29th Apr 2013 | |
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| Having made a complaint about the billing of our electricity account I was telephoned by the nominee from your Customer Care Office in Warrington who listened to the reasons why I had complained, explained why the problem had developed as it had and then dealt with the matter by replying to us promp... | |
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Robbie Wilson | Direct Debit Operations
| Submitted By on behalf of customer 25th Apr 2013 | |
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| Customer asked to speak to a manager after speaking with Robbie: I took over a call this morning for Robbie Wilson as the customer wanted to express her delight in the way Robbie handled her call. She sees herself as a loyal Scottish Power Customer and is not interested in switching her utilities d... | |
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Marjorie Coyle | Domestic Cash & The Monthly Product
| Submitted By on behalf of customer 25th Apr 2013 | |
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| email received from customer: Marjorie, I believe the account has been resolved now and rebilled, this was advised today by a call to Mr And Mrs xxxx I’d like to thank you very much for your assistance with this and also your feedback on progress, they are very happy that this has now been resol... | |
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Sarah Brookfield | Direct Debit Operations
| Submitted By Ra @ National Grid 18th Apr 2013 | |
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| i helped book a domestic meter job for her today after the engineer terminated it yesterday, and Sarah was helpful and prompt in getting the details required to rebook the job, and she was very cheerful on the phone. | |
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Pauline McArthur | Domestic Cash & The Monthly Product
| Submitted By on behalf of customer 17th Apr 2013 | |
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| Hi I have just spoken to Mr xxxx who wanted to highlight the excellent service he has been given by Pauline McArthur. He says Pauline got his problem sorted out with his gas and is an asset to our company. | |
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More Nominations